Q- Can I make changes to my order?
A- Yes, you can make changes to your order up to the date of when your final payment is due. Any changes after that date cannot be guaranteed and may be an additional charge.
Q- Can I cancel my order if my party was cancelled?
A- Your deposit is non-refundable, but is good for a year from when the order was placed and can be used towards another cake order. We require one week notice on party cakes and one month notice on wedding cakes. Without proper notification your payments will be forfeited.
Q- Can I pick up my tiered cake?
A- Because tiered cakes are extremely fragile, we strongly suggest having it delivered. You do have the option of picking it up, though. Tiered cakes that need to be assembled at the location MUST be delivered.
Q- I’m wanting to pick up my cake. What is your packaging like?
A- The majority of our custom cakes, because of height and size will not come in an enclosed box. We do not have boxes to fit tiered cakes. We do provide it placed in a cardboard base, though.
Q- What if we have allergies?
A- Our cakes may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.
Q- Do you make gluten-free cakes?
A- Yes, we make gluten-free chocolate and vanilla cakes. Our cakes are made in a kitchen that contains gluten.
Q- Do you make vegan cakes?
A- Yes, we make vegan chocolate and vanilla flavored cakes with vegan buttercream frosting flavors. Our cakes are made in a kitchen that contains eggs, milk, and butter.
Q- Can my cake be outside?
A- The client is responsible for providing an appropriate size, level, and stable table with a cool and safe environment for the cake. We are not responsible for damage resulting from tables that are not level, weak, too small, or placed in a warm area. Please keep in mind that there can be wind, rain, temperature, pets, bugs, or other situations, especially for outdoor celebrations that can harm or cause damage to your cake. Once your cake leaves our possession we are no longer liable for any damages to your cake.
Q- Do you offer discounts on multiple or large orders?
A- Not usually. The larger the order, the more the work.
Q- Can you use my cake recipe?
A- No, sorry, because of the weight of decorations and or fondant we will only use our cake recipes that have been tested to withstand the weight.